منابع مشابه
Important Aspect of Knowledge Management
In this paper it is explained what Knowledge Management (KM) is and why it will play an important role in the future. This implies that KM is indeed more than just the sophisticated use of information systems or distributed databases for complex tasks. With the introduction of the Maurer-Tochtermann model for KM and the description of the basic elements of new techniques, it can be demonstrated...
متن کاملStrategic Experimentation and Knowledge Management
INTRODUCTION Historically, the focus of IT infrastructure has been to capture the knowledge of experts in a centralized repository (Davenport & Prusak, 1998; Grover & Davenport, 2001). These centralized databases contained knowledge that was explicit and historical (e.g., competitor pricing, market share), and the IT infrastructure served to facilitate functional decision-making or to automate ...
متن کاملKnowledge Management – A Strategic Perspective
We are living in an economy of kaleidoscopic change where the only element, which is constant, is change. The industry environment is being influenced by unexpected, multiple changes reducing the period for which organizations can hold on to a competitive advantage. Every sector of industry in every corner of the globe has been affected by this change. One of the catalyst of this change has bee...
متن کاملStrategic Implementation and Usage of Knowledge Management
Knowledge management is an emergent technology that seeks to address the explicit and tacit knowledge within an organization. Explicit knowledge is easily documented and transferred, consisting of such things as access to market research and analyst reports. Tacit knowledge is the specific knowledge of experts within an organization and is difficult to capture, store and transfer. Knowledge man...
متن کاملStrategic integration of knowledge management and customer relationship management
Purpose – The purpose of this paper is to introduce the concept of strategic integration of knowledge management (KM ) and customer relationship management (CRM). The integration is a strategic issue that has strong ramifications in the long-term competitiveness of organizations. It is not limited to CRM; the concept can also be applied to supply chain management (SCM), product development mana...
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ژورنال
عنوان ژورنال: Organizacija
سال: 2017
ISSN: 1581-1832
DOI: 10.1515/orga-2017-0011